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Frequently Asked Questions

 

Q: Why does LMYSIGNATURESTYLES collect my personal information?_____________________________________________________________________________________________________________________________________________________________________________________________
A:
To complete your purchase transactions
To provide the services you request
To send you offerings by mail or e-mail
To assist with your product and service preferences, that way we can notify you of new or additional products, services, and promo that might be of interest to you.
To notify or provide you with other information concerning products you have purchased.
To improve our merchandise selections, customer service, and overall shopping experience.

     

    Q: How secure is your website?
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    A: www.lmysignaturestyles.com is secured through SSL encryption technology, the latest and most advanced security software for online transactions.

     

    Q: Payment Security
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    A: LMYSIGNATURESTYLES is committed to maintaining the highest level of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. The Site processes transactions using a secure online payment gateway that encrypts your card details in a secure host environment, which includes an SSL certificate for secure payments. The SSL certificate uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. 



    Q: Website Security

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    A: To help ensure that your shopping experience is safe, simple, and secure the Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

     

    Q: Does LMYSIGNATURESTYLES offer price adjustments?
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    A: You will find that LMYSIGNATURESTYLES’ prices when compared to other companies are very competitive and very affordable to our customers.  Therefore, offering price adjustments is not necessary.

     

    Q: Does LMYSIGNATURESTYLES deliver to PO BOX addresses?
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    A: Please note we will not ship to PO Boxes, or APO boxes, whether domestic or international.



    Q: How do I navigate your site?
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    A: To navigate this website, simply click on a category you might be interested in. Categories are located on the top, middle and bottom of our website. QUICK TIP: Our navigation menu at the top includes arrows which display drop down menus.  Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific item. If you have any trouble locating an item, feel free to contact customer service for assistance.

     

    Q: How do I use a coupon?
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    A: After adding items to your cart, click the "My Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

     

    Q: I want to model for LMYSIGNATURESTYLES.
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    A: We are always taking submissions for future photo shoots.  If interested, please send 2 or more recent photos of yourself and include your height, measurements and your clothing and shoe sizes. E-mail: pictures@lmysignaturestyles.com.  Please put “Want to model” in the subject line.

     

    Q: How do your sizes run?
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    A: Most of our clothing runs small, if in doubt, we suggest ordering a size up or the larger size.

     

    Q: How do I create an account?
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    A:
    1) Click the "Account" link at the top of our site.

    2) Go to Create Account
    3) Enter your first name, last name, email address and a password of your choice.
    4) Select "Create".

    Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.



    Q: How do I edit my account information?
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    A: Click the "Account" link at the top of our site, log in and you will be able to edit your account information.


    Q: I forgot my password?
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    A: Click the "Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

     

    Q: How do I order?
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    A: You may place your orders anytime online 24/7.

      

    Q: What payment methods does LMYSIGNATURESTYLES accept?
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    A: LMYSIGNATURESTYLES accepts all major credit and debit cards: Visa, MasterCard, Discover and American Express. 



    Q: Which international countries does LMYSIGNATURESTYLES ship to?
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    A: We ship worldwide.



    Q: What currency type are LMYSIGNATURESTYLES prices?
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    A: All prices shown are in US dollars.  



    Q: When will my credit card be charged?
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    A: Your credit card will be charged once you submit your payment.



    Q: What if my credit card is denied?

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    A: You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.  Please make sure your billing address matches exactly as it appears on your credit card statement, otherwise this will cause the transaction to be declined. Should this be the case, please re-enter the correct billing address. If there are any declined transactions on your account, please contact your bank for further information.



    Q: How do I know LMYSIGNATURESTYLES received my order?
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    A: Once we have received your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by logging into your LMYSIGNATURESTYLES Account.



    Q: Can I modify my order?
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    A: To add onto an order you will need to begin a new transaction. Note: original transactions cannot be modified.  We apologize for any inconvenience.



    Q: Can I cancel my order?
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    A: Customers can cancel their orders by sending an email to cancel@lmysignautrestyles.com  within 24 hours after the order was made.  For example, if you placed an order on our site on Monday January 2nd at 4:00 p.m. (Eastern Standard Time) you have up to Tuesday January 3rd at 4:00 p.m. (Eastern Standard Time) to cancel your order.  We are in an Eastern Standard Time Zone and will adhere to Eastern Standard Time Zone only.  Unfortunately, after the 24 hour time frame has expired, we are unable to cancel an order and we apologize for any inconvenience.  When your order arrives, please follow the exchange instructions for a store credit.

     

    Q: I have a question on my charges.
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    A: Log in to your LMYSIGNATURESTYLES Account to review your orders.  You can compare your order history, with your financial records.  If you have further questions or concerns, please contact customer service by sending an email to: customerservice@lmysignaturestyles.com for further assistance.


     
    Q: I need a copy of my receipt/invoice.
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    A: Log in to your LMYSIGNATURESTYLES Account to print your receipt/invoice.




    Q: My order is missing an item(s).
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    A: We have customers ordering every day from our site and sometimes items become out of stock.  If this happens, we will notify you by email.  If an item is not available at that time you placed the order, you will have the option of ordering something else or waiting for the item to be restocked.  Should you want to wait for the item to be restocked, we will ship the item to you as soon as it is back in stock. We remind customers to please keep checking our site and follow us on our Instagram and Facebook pages as we are constantly adding new arrivals to our collections, which, can quickly become out of stock.



    Q: My order never arrived?
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    A: Be sure to log in to your LMYSIGNATURESTYLES Account and check your order status.  If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" and you have not received your order please contact customer service for assistance by emailing: customerservice@lmysignaturestyles.com.



    Q: When will my backorder arrive?
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    A: Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.  All of our customers have an option of pre-ordering an item that is out of stock. 



    Q: I received the wrong item.
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    A: If you feel that you have received the wrong item, please contact customer service at customerservice@lmysignaturestyles.com once receiving the product and we will be glad to assist you.



    Q: How do I return my item?
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    A: Please review our Return & Exchanges Policy found on our website.

     

    Q: Do you have a referral program?_____________________________________________________________________________________________________________________________________________________________________________________________

    A: We actually have a Rewards Program which is even better. Through our Rewards Program you can accumulate points for every action you take including sending us referrals.  You can use these points toward free shipping and money off on purchases. Please review our Rewards Program for more details.  Please look for a little tab or pop up that says "Rewards Program" on the website. 



    Q: Can I be involved in creating looks?

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    A: Absolutely!  We welcome new ideas and we’d love to hear from you.  Please email us at info@lmysignaturestyles.com with your ideas.

     

    Q: How can I contact LMYSIGNATURESTYLES?
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    A: If you find that your questions have not been answered from information we provided on our website, please email us at info@lmysignaturestyles.com.  Expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend.

     

    Q: How can I give feedback?
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    A: We'd love to hear from you.  Please email us at info@lmysignaturestyles.com with your feedback.



    Q: I have a Press related opportunity for LMYSIGNATURESTYLES!

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    A: Great! If you have a Press related opportunity, please email us at info@lmysignaturestyles.com.




    Q: I have a marketing opportunity for LMYSIGNATURESTYLES!

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    A: Awesome! We would love to hear about it. Please email us at info@lmysignaturestyles.com.




    Q: I have a unique opportunity for LMYSIGNATURESTYLES and don’t know who to contact!
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    A: If you have an opportunity for us and not sure you to contact, please email us at info@lmysignaturestyles.com and we'll make sure the right person gets back to you. 

     

     

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