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BILLING QUESTIONS


Q: What is the styling fee?
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A: The styling fee is $20.00.  We put a lot of effort and time in what we do and the services we provide and we bring these services to you at a very affordable cost. With that said, our styling fee is $20.00 per month. Your styling fee will be credited toward a purchase you make of $20.00 or more that month (please note that $20.00 is the required amount before taxes and shipping are applied).  Let’s face it, we all need clothes, shoes and accessories and we need to purchase them from somewhere.  We shop for these items all the time and spend a lot of money doing it. LMYSIGNATURESTYLES offers you a way to do it that is convenient, a lot quicker, personalized, and much more cost effective.


Q: Does the styling fee roll over if I decide not to purchase anything?
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A: Your styling fee can only be applied to a purchase you’ve made that month. It doesn’t roll over to the next month and isn’t refunded.  We work very hard at personalizing your monthly selections so that you find many items you love and can put your membership fee to good use.  
 

Q: What payment options do I have?
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A: You can pay using Visa, MasterCard, American Express, or Discover.


Q: When will my credit card be billed?
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A: Upon signing up, your credit card on file will be charged the first month’s styling fee.  After the first month, we charge our monthly styling fee of $20.00 on the 1st of each month.
 

Q: Can I choose the month I want my account to be charged?
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A: No, the date you sign up is when your account will be charged and thereafter you will be charged on the 1st of each month.


Q: Can I pause or cancel my styling service?
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A: You cannot pause your styling service, however, should you want to cancel your styling service, please cancel it on your account page.  In addition, please also email us at: cancel@lmysignaturestyles.com by 11:59 pm Eastern Standard Time (EST) by the 31st or the end of the month your membership is due to renew.  Please note: if you cancel on your account page and email us by the end of the month, we will cancel your membership for the upcoming month.  If you cancel and email us on or after the 1st of the month, we will cancel your membership for the following month.   We hope you never leave us and hate to see you go.  Please let us know if there was anything we could have done to make your experience happier by emailing cancel@lmysignaturestyles.com 


Q: Why is the cost of the styling service billed up front and on the 1st of each month? 
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A: Good question! Charging up front and billing on the 1st of each month allows us to make plans with high quality vendors to put together your customized looks at a great price.  Having a good estimate of the total number of customers to be styled helps us in our planning.


Q: Why does my credit card show a $1 charge from LMYSIGNATURESTYLES?
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A: Not to worry! That $1 charge is actually just verification.  You will not actually be charged that dollar. It should disappear off your card anytime, but if you see it hanging around on your credit card statement, please feel free to contact us and we'll figure out what is happening.
 

Q: What if my credit card is denied?
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A: You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.  Please make sure your billing address matches exactly as it appears on your credit card statement, otherwise this will cause the transaction to be declined. Should this be the case, please re-enter the correct billing address. If there are any declined transactions on your account, please contact your bank for further information.

PERSONAL STYLING FOR YOU AND YOUR ENTIRE FAMILY!

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