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ACCOUNT QUESTIONS

 

Q: How do I create an account?
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A: 
1) Click the "Account" link at the top of our site.

2) Go to Create Account
3) Enter your first name, last name, email address and a password of your choice.
4) Select "Create".

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


Q: How do I edit my account information?
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A: Click the "Account" link at the top of our site, log in and you will be able to edit your account information.


Q: I forgot my password?
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A: Click the "Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. 


Q: How do I update my billing information?
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A:  You can update your billing information at any time from your LMYSIGNATURESTYLES’ account.


Q: I signed up, yet I can’t log into my account. Why?
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A: If you are unable to log into your account, first we ask that you check your email for a confirmation of purchase of your membership.  Please email us at customerservice@lmysignaturestyles.com if you do not have a confirmation email, as it’s likely there was a typo in the email address entered during the checkout process.

If you do have the confirmation email, try using the “forgot password” link. This will allow you to reset the password for your account and you should successfully gain access at that point.

If you are still unable to access your account, please email us at customerservice@lmysignaturestyles.com and we can help locate and update your account. 


Q: How do I update my shipping address?
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A: You can update your shipping address at any time from your member account page.  


Q: My account is past due.  What should I do?
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A: When your renewal is unsuccessfully processed, the account will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.  While your account is past due it will be on hold from receiving styling services. The billing system will continue to make attempts to the charge the card on file.  When your account is successfully renewed, you will be moved back to active status and begin receiving your styling services again.  However, if after several attempts the system is unable to capture a charge, the account will be suspended with an email notification alerting you about the suspension. 


Q: My account is suspended.  What should I do?
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A: An account becomes suspended from receiving styling services when there is an issue billing the credit card on file. To reactivate the service, please update your billing information or ensure that there are no other problems with the credit card that you have on file.  You will receive periodic emails notifying you that we are unable to renew the account.  We will automatically attempt to bill you again  (even if the status is still “suspended”).  If after several attempts the system is unable to capture a charge, the account will be cancelled. 


Q: How do I reactivate my styling services?
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A: You can reactive your styling services at any time by logging on to your  account. Please ensure your billing, shipping information is up-to-date when you reactive.  You are charged at the time of reactivation for the styling fee.


Q: What is your cancellation policy?
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A: We hope you never leave us and hate to see you go.  Please let us know if there was anything we could have done to make your experience happier by emailing cancel@lmysignaturestyles.com.  If, for any reason, you want to continue with cancelling your styling service, you can cancel any time by emailing cancel@lmysignaturestyles.com by 11:59 pm Eastern Standard Time (EST) by the 31st or the end of the month.

 

PERSONAL STYLING FOR YOU AND YOUR ENTIRE FAMILY!

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